FAQ

Frequently asked questions below, please contact if you have any questions!

Delivery, how long does it take?

We ship on the same day or next working day after order is received. You will receive a dispatched notification email from us. Please allow 1-2 working days for UK delivery.

Christmas/New Year season:
Please order by early December. Orders place after mid/late December would be handled in January.
Please contact us before ordering to find out, we’ll do our best!

Do I need to sign to receive?

No, it goes through a letter plate on your door. No signature required.

Where is my DVD? I haven't received it yet!

We use Royal Mail First Class and it usually takes 1-2 days. Some area might take up to 5 days to deliver.

Please contact if you haven’t received within a week!

DVD doesn't play at all, plays but skips, freezes or jumps!
DVD disc can be defective, please contact to get a replacement disc, free of charge, free delivery, of course.
DVD plays ok but teachers are off TV frames!

All DVD is standard PAL anamorphic widescreen, please review your TV and/or DVD player settings.

The top image shows cropped, the bottom shows how it should look like.

SILC® classes are not included?!?
Unfortunately no, requested by Ceroc®.
I'm a beginner, Beginners classes are not in the Weekender DVDs?

Nope, Ceroc® sells Beginners DVD which includes all beginners moves and routines. It’s available to order at Ceroc® website, www.ceroc.com

However, “all”  SWISH DVDs inclused 5 Beginners classes, shhh…..

I bought a 'New Moves DVD Vol 2' from Ceroc® and having an issue, can you help?

We only handle and support Ceroc® ESCAPE Weekender DVDs and London Ceroc® Champs DVDs.
Please contact Ceroc® for their DVDs. eg. Beginners, Classics, Intermediate, New Moves Vol 1&2, and Blues DVDs.

Looking for Generic Ceroc DVDs?

We produce Workshop/Champs DVDs for Ceroc®.

This site handles Ceroc® ESCAPE Weekender Workshop DVDs, LUX weekender DVDs and London Ceroc® Champs DVDs.

Please visit Ceroc® main website for their DVDs.